AFDigital is redefining the Retail experience

We’re tailoring content specific to your subscribers and their interests using personalised dynamic content blocks, automating communication through 1:1 journeys and saving you time through responsive reusable email templates.

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CHALLENGES OF RETAIL

Navigating the retail industry can be challenging, especially in the age of digital transformation. AFDigital understands the difficulties that organisations like yours encounter and is dedicated to helping you overcome them.

  • Maintaining optimal inventory levels to avoid stockouts and overstocking
  • Attracting and retaining loyal customers through personalised shopping experiences
  • Optimising e-commerce platforms to increase online sales
  • Leveraging advanced analytics to gain valuable insights into customer behaviour
Retail challenges

MAXIMISE YOUR SALESFORCE INVESTMENT WITH OUR SOLUTION

SINGLE CUSTOMER VIEW

Consolidate all customer data from various sources into a comprehensive profile to gain insights and make informed decisions.

WEBSITE SELF-SERVICE

Empower customers with self-service capabilities to increase satisfaction and reduce support costs.

OMNICHANNEL SERVICE

Provide consistent and seamless customer experiences across all channels, from online to in-store.

RETURNS MANAGEMENT

Streamline the returns process for customers and reduce operational costs with automated returns management.

SOCIAL LISTENING

Monitor and analyse social media conversations to gain customer insights and address issues proactively.

LOYALTY PROGRAM

Build customer loyalty and engagement through personalised rewards, promotions, and experiences.

RETAIL PRODUCTS

TeamX
POA
Marketing Cloud PowerON
Salesforce CRM Health Check
POA

RETAIL TESTIMONIALS

We needed reliability, knowledge, consistency and someone that knew our platforms as well if not better than us, AFD met all these requirements and have become a standard division of our business.

Tony Harris

National Salesforce Platform Manager SkinKandy

We are laser-focused on Customer Lifetime Value

Everything we do is dedicated to increasing recency, frequency, and monetary value so that you can clearly articulate ROI - no matter what your business model or project focus.








INDUSTRY UPDATE

THE 8TH EDITION STATE OF MARKETING REPORT

By Salesforce

Insights on changing trends, priorities, and challenges defining the profession according to 6,000 global marketers and trillions of outbound marketing messages.

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