AFDigital boosts Salesforce capability with new functional consultant
AFDigital welcomes new Salesforce Functional Consultant, Ramyasri Krishna Ponnam. Ramya will be helping out customers with scalable solutions and helping them track their roadmap.
Empower sustainability and innovation with Net Zero Cloud
Put sustainability at the core of your company’s efforts to help the planet. Achieve carbon neutrality and consciously manage your environmental impact with Salesforce Net Zero Cloud.
Salesforce Summer '22 Highlights: What's New with Marketing Cloud?
Exciting updates for Marketing Cloud Summer ‘22 allows users to enrich Engagement analysis with Data Extensions, expand activation capabilities to personalise digital experiences, deliver 1-1 personalised experiences in the moments that matter, and predict how your next email send will impact engagement, among others.
How brands can create a customer experience that exceeds expectations
With recent tech advancements and product innovations, customer expectation has never been higher. Customers expect to get the best service possible - from callback options, to getting near-instant replies through various channels, to anticipating their needs on their next call. They do not want to have to repeat their information and they definitely do not want to wait.
Supercharge your customer-centric digital experiences with Experience Cloud
Experience Cloud makes it easy to connect beautifully-branded digital experiences connected to your CRM, enabling you to share information and collaborate with people who are key to your business processes, including customers, partners, and employees. It can be called a portal, help forum, or support community, among others.
What's in a name: Salesforce renames 6 Marketing Cloud products
Salesforce recently renamed six of its Marketing Cloud products in an effort to streamline and simplify this suite. The public announcement was done at Salesforce World Tour Sydney.
Everything you need to know about Service Cloud in under 2 minutes
With the Service Cloud platform, you can empower your team by giving them valuable insights at their fingers to have the right conversations.
April 2022 Newsletter Recap: Customer wins, Salesforce World Tour, Learning Content, Drinks, and more
From World Tour to our in person events, it felt so good to finally catch up with old friends and meet new people!