MuleSoft RPA Makes Complete End-to-End Business Automation Possible

Do you want to eliminate repetitive tasks that take too much time and effort, and increase speed and efficiency across your business? With MuleSoft Robotic Process Automation (RPA), which brings together integration, APIs, and automation all on one leading unified platform, you can.

MuleSoft RPA enables the composable business, turning RPA bots into more building blocks that can be securely composed and orchestrated across teams. These bots can intelligently process documents, enter data, or take action on the user’s behalf, all without code. They can work for any system or application, including PDF documents, spreadsheets and even disconnected legacy systems.

The emergence of hyperautomation

Numerous companies have turned to automation to unlock productivity, transform employee and customer experiences, and quickly launch new products and services.

Hyperautomation is an approach that businesses use to rapidly identify, vet and automate as many business and IT processes as possible. It involves the use of multiple technologies, tools or platforms, including Artificial intelligence (AI) Machine learning, (ML), and RPA. With hyperautomation in place, businesses can automate processes easily without needing specialised development skills.

The shift to a digital-first customer and employee experiences created more data from more systems, so the challenge is for companies to securely integrate, automate, and manage workflows across multiple silos of data and systems at scale. This means that standalone RPA solutions might not be able to address hyperautomation needs, and deploying RPA solutions at scale can be complex and challenging.

The leading RPA solution

For companies to scale and increase the speed of work and employ hyperautomation as effectively as possible, integration, API management, and automation need to be unified. MuleSoft RPA combines these seamlessly on one platform, which means companies can turn every asset within their business into reusable building blocks to create seamless digital experiences faster.

MuleSoft applies the technology and best practices from its #1 API and integration platform to the RPA domain. RPA works in tandem with citizen integrations and productized APIs and lets businesses do away with scaling, security, resilience, and governance concerns.

It allows you to manage every step of your automation journey and break silos with RPA Manager, instantly record and capture your business processes across desktop and web applications with RPA Recorder, and evaluate and monitor automation efficiency and increase bot performance with full visibility of your ROI, process lifecycle, profit analysis, Bot utilisation and more.

Furthermore, it lets you rapidly configure and debug bots with RPA Builder, supercharging your automation build cycle with scale and speed. It enables you to achieve end-to-end automation by integrating RPA bots seamlessly with Salesforce Customer 360, Anypoint Platform, and MuleSoft Composer.

Powering automation across Salesforce Customer 360

MuleSoft RPA also powers Salesforce Customer 360 to enable seamless automated workflows for Service, Sales and other teams to deliver connected experiences from anywhere.

It can provide intelligent automation capabilities for:

  • Einstein Automate: Salesforce admins and developers can build custom, end-to-end workflows that automate routine tasks and make employees more productive

  • Service Cloud: Companies can scale customer service by automating embedded processes in chatbots to guide customers step-by-step to solve an issue, while call centre agents can achieve significant gains in productivity by automating repetitive tasks such as look-ups and write-ins across legacy systems that lack APIs.

  • Sales Cloud: Field organisations can automate the quote-to-cash process, streamlining sales operations and improving seller productivity.

  • Salesforce Industries: Each industry has a set of tasks and specific workflows that can be automated through industry-specific bots and solutions. For example, using RPA with Financial Services Cloud, lending organisations can automate the loan approval process and subsequent processes related to loan disbursement and scheduling.

Learn more about MuleSoft RPA here.

Contact us to learn about how you can leverage automation and MuleSoft RPA for your business.

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