MALAYSIA AIRLINES

OMNI CHANNEL CUSTOMER CARE FOR AIRLINE

Rebranding in 2015 as Malaysia Airlines, Malaysia’s national flag carrier is a major airline operating out of Kuala Lumpur Airport to destinations throughout Asia, Oceania, and Europe.

Building Icon

Industry

Travel & Transportation

Calendar Icon

Date

June 2021

cog icon

Services

Social Studio
Omni-Channel Customer Service
Playbook & Training

CHALLENGES

After rebranding, Malaysia Airlines was eager to implement a stronger and more robust Social and Omni Channel Customer Service solution to ensure efficiency in their day-to-day operations.

WHAT WE DID

Our team enhanced the existing Salesforce Service Cloud environment by enabling Social and Omni-channel Customer Service for their Twitter and Facebook accounts. We also implemented Social Studio for the Malaysia Airlines marketing team to deliver creative campaigns across the same social media channels they use for customer service interactions.

Ready to Redefine your experience?


Reach out to us if you need help in your digital marketing and transformation.
We’re here to help set you up for success!

Let's work together