MALAYSIA AIRLINES

OMNI CHANNEL CUSTOMER CARE FOR AIRLINE

CHALLENGES

After rebranding, Malaysia Airlines was eager to implement a stronger and more robust Social and Omni Channel Customer Service solution to ensure efficiency in their day-to-day operations.

WHAT WE DID

Our team enhanced the existing Salesforce Service Cloud environment by enabling Social and Omni-channel Customer Service for their Twitter and Facebook accounts. We also implemented Social Studio for the Malaysia Airlines marketing team to deliver creative campaigns across the same social media channels they use for customer service interactions.

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