AUDI

SOCIAL CUSTOMER SERVICE FOR CAR OWNERS

CHALLENGES

Audi Australia already acquired Service Cloud from Salesforce and they needed a partner to implement their Social Customer Service.

WHAT WE DID

For Audi Australia, AFDigital integrated Social Studio with Service Cloud, so that Audi could manually escalate cases from Social Studio to their Customer Service Teams. We also implemented Social Hub to intelligently handle social replies, and threshold email notifications when their brand or competitors have a 300% spike in brand mentions. Now Audi is able to handle Social with the same robust care and service quality as traditional service channels like voice and email.

Ready to Redefine your experience?

Reach out to us if you need help in your digital marketing and transformation.
We’re here to help set you up for success!

Let's work together