Salesforce CX Transformation for Airline

Case Study

Salesforce CX Transformation for Airline

About the Client:

Fiji Airways is the flag carrier of Fiji and operates international services from its hubs in Fiji to 13 countries and 23 cities including Australia, New Zealand, the United States, Singapore, Hong Kong, and more.


Before their digital transformation journey, Fiji Airways had limited customer journey automations and no single customer view.

What We Did

Committed to excellent customer service, Fiji Airways are embarking on a digital transformation journey with AFDigital. AFDigital have delivered a best practice transition to the Salesforce Ecosystem through workshops, implementation and hands-on guidance. This will deliver a single view of members for Fiji Airways to help deliver a streamlined approach to sales, service and marketing.

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