An Exploration Into Social Media Customer Service

Social Media Customer Service is quickly becoming a critical component to any business as large corporations are beginning to offer support through Twitter and Facebook as official channels.

This Slideshare explores Social Media Customer Service from various angles including:

  1. Radian6 Social Media Maturity Scorecard
  2. Comcast Case Study
  3. Business Case for Social Media Customer Services
  4. How to Operationalize Social Media Customer Services
  5. Social Media Technology Roadmap
  6. Social Media Reporting and Governance

CHECK OUT THE SLIDESHARE HERE AND TELL US WHAT YOU THINK!

An Exploration Into Social Media Customer Service from Robin Leonard

This article also appeared on: https://www.afdigital.com/an-exploration-into-social-media-customer-service/

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