How brands can create a customer experience that exceeds expectations
With recent tech advancements and product innovations, customer expectation has never been higher. Customers expect to get the best service possible - from callback options, to getting near-instant replies through various channels, to anticipating their needs on their next call. They do not want to have to repeat their information and they definitely do not want to wait.
Supercharge your customer-centric digital experiences with Experience Cloud
Experience Cloud makes it easy to connect beautifully-branded digital experiences connected to your CRM, enabling you to share information and collaborate with people who are key to your business processes, including customers, partners, and employees. It can be called a portal, help forum, or support community, among others.
What's in a name: Salesforce renames 6 Marketing Cloud products
Salesforce recently renamed six of its Marketing Cloud products in an effort to streamline and simplify this suite. The public announcement was done at Salesforce World Tour Sydney.
Everything you need to know about Service Cloud in under 2 minutes
With the Service Cloud platform, you can empower your team by giving them valuable insights at their fingers to have the right conversations.
April 2022 Newsletter Recap: Customer wins, Salesforce World Tour, Learning Content, Drinks, and more
From World Tour to our in person events, it felt so good to finally catch up with old friends and meet new people!
AFDigital helps companies bolster sales with Sales Cloud
No business can succeed without a strong sales presence. However, maintaining and bolstering your sales team can be difficult, especially if you’re working with a limited budget.
AFDigital reinforces MuleSoft practice with new Lead and Architect
AFDigital welcomes Premkumar Natarajan, MuleSoft Lead and Architect. His role allows him to create better customer experiences and ensure that all deliverables to clients are as seamless and intuitive as possible, as well as improve the efficiency of a protocol or procedure.
What is a Digital Experience, and why is it so critical?
Humans spend a huge chunk of their time on their devices doing various online activities, from shopping and browsing on their socials, to remote work.
AFDigital amplifies opportunities for growth with Strategic Account Executive
AFDigital welcomes Carlos Bravo, Strategic Account Executive. His role in the company helps clients improve their bottom line, ensuring they are in a much better shape when AFDigital’s work is done. He is also heavily involved in Sales.